CLM8251 - Visitor Services Planning

Course CodeCLM8251
Course TitleVisitor Services Planning
Description
Having a plan for a station’s visitor services program is important to ensure resources are used effectively. This course will enable FWS employees responsible for visitor services to develop a plan for a visitor services program at a field station that is consistent with current guidance, the station’s CCP and, is effective at providing direction the station’s program management. This online course includes six 90-minute training sessions as well as assignments to be completed outside of the scheduled instruction sessions.

Objectives:
• Explain the importance of planning as a tool to effectively accomplish the station’s purpose and agency’s mission.

• Evaluate a CCP to determine the appropriate process to develop the VS Step-down plan;

• Develop a visitor services step-down plan that meets both agency and field station needs.

Target Audience: FWS employees responsible for writing visitor services plans, including step-down plans.
Delivery MethodInstructor Led
Instructional Hours12
Credits/CEUs0.0
Primary ContactJULIE STUDY; Phone: (304) 876-7651; Email: julie_study@fws.gov;
Secondary ContactTARA EDWARDS; Phone: 304-876-7488; Email: tara_edwards@fws.gov;
Extracted from DOI LEARN on4/16/2014 4:02:11 AM

Schedule:  CLM8251 - Visitor Services Planning