EAGLS Frequently Asked Questions
Frequently Asked Questions
- How do I get an EAGLS user ID?
- I tried logging into EAGLS three times and it would not let me into EAGLS. I got a message to contact my AOPC. What do I do?
- I forgot my password for EAGLS. How do I reset it?
- My password isn't working? What's up?
- How long does my password need to be?
- Who and what is an AOPC?
- I am an account holder and a DOI/RO. How do I change my role?
- I'm responsible for one or more stations and can't bring up all of the cardholders within that hierarchy. What do I do?
- I can bring up all cardholder accounts except mine. What's wrong?
- How do I change my hierarchy level to access cardholders from another station?
- How do I correct my address, phone number, or master accounting code?
- I tried to charge a legitimate charge to my card and it was declined by the bank. What do I do?
- What is the Merchant Category Code (MCC)?
- How do I change my ATM PIN?
- How do I access a vehicle's account?
- Am I responsible for charges that have been incorrectly posted?
- I have a charge that has been individually billed and it shouldn't be. How do I get this fixed?
- How much time do I have to request that charges be transferred from individually billed to centrally billed?
- How do I print my on-line statement?
- How do I get a copy of the EAGLS user guide?
- Does the EAGLS user guide ever get updated?
- What do I do if I'm leaving my current position?
How do I get an EAGLS user ID?
Contact your AOPC.
You need to have your password reset. Go to https://www.gcsuthd.bankofamerics.com/training.
How do I reset my password in EAGLS?
Go to https://www.gcsuthd.bankofamerics.com/training.
My password isn't working? What's up?
Passwords are case sensitive. First make sure you're entering it properly. If it still doesn't work and you're locked out because you have tried it three times, follow the guidance on the next question.
How long does my password need to be?
Passwords must be 7 to 20 characters long and cannot begin with a number, but they must contain at least 1 number in them.
An AOPC is your Agency/Organization point of contact. They set up accounts and perform higher level maintenance to all cardholders within their Region.
How do I change my role in EAGLS?
Go to page 12 in the EAGLS Basics Notebook.
I'm responsible for one or more stations and can't bring up all of the cardholders within that hierarchy. What do I do?
Contact your AOPC.
I can bring up all cardholder accounts except mine. What's wrong?
You will need to change your role to AH to bring up your own account information.
How do I change my hierarchy level to access cardholders from another station?
Go to p. 14 in the EAGLS Basics Notebook.
How do I correct my address, phone number, or master accounting code?
Go to p. 19 in the EAGLS Basics Notebook.
I tried to charge a legitimate charge to my card and it was declined by the bank. What do I do?
You need to contact your AOPC to do a forced authorization.
What is the Merchant Category Code (MCC)?
A 4 digit number assigned to the vendor by MasterCard and/or Visa identifying the type of business it is. The budget object class code that appears on your statement is derived from this code.
Log-in to EAGLS, click on "Maintenance", then "Change ATM PIN".
How do I access a vehicle's account?
Log-in to EAGLS, then click on "Inquiry".
Am I responsible for charges that have been incorrectly posted?
In short - YES. If a charge has been incorrectly posted, you are responsible for making sure it is posted correctly. As an added incentive, if it's individually billed and you don't get it corrected, you are personally liable for reimbursing Bank of America for those charges.
I have a charge that has been individually billed and it shouldn't be. How do I get this fixed?
Contact your AOPC who will work with you to correct the charge.
How much time do I have to request that charges be transferred from individually billed to centrally billed?
It must be done within 90 days of the date the transaction was posted into EAGLS. If the 90 days have passed, the AOPC cannot correct the problem in EAGLS and must submit the request to Bank of America which will result in delays. In the meantime, your account may become delinquent as a result.
How do I print my on-line statement?
Go to p. 24 in the EAGLS Basics Notebook.
How do I get a copy of the EAGLS user guide?
Log-in to the GCSU website, click on "Training", click on "Order Form", complete the form, and then click on "Submit".
Does the EAGLS user guide ever get updated?
Log-in to the GCSU website, click on "Training", scroll down to the "EAGLS User's Guide Updates", and then click on the "Content Updates" which will give you a table listing the chapters.
What do I do if I'm leaving my current position?
Contact your AOPC and they'll steer you in the right direction.
