Leadership Competencies by ECQ

The other 22 competencies are needed to develop a leadership culture in the Service that drives for results, serves customers, and builds successful teams and coalitions within and outside the organization.  Within each of the core qualifications are specific competencies that define areas where employees can assess their knowledge and abilities, and target their training, job assignments, education and career path to further develop these leadership attributes and succeed in the organization.  The level and scope at which these competencies are performed increase as grade and responsibilities increase.

The leadership competencies with their associated ECQ are as follows:

Core Qualification 1: Leading Change

Competencies Associated with Leading Change

Creativity
and
Innovation

Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting edge programs/processes.

External
Awareness

Understands and keeps up-to-date on local, national, and international policies and trends that affect the organization and shape stakeholders' views; is aware of the organization's impact on the external environment.

Flexibility

Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.

Resilience

Deals effectively with pressure; remains optimistic and persistent, even under adversity.  Recovers quickly from setbacks.

Strategic
Thinking

Formulates objectives and priorities, and implements plans consistent with the long-term interests of the organization in a global environment.  Capitalizes on opportunities and manages risks.

Vision

Takes a long-term view and builds a shared vision with others; acts as a catalyst for organizational change.  Influences others to translate vision into action.

Core Qualification 2: Leading People

Competencies Associated with Leading People

Conflict
Management

Encourages creative tension and differences of opinions. Anticipates and takes steps to prevent counter-productive confrontations.  Manages and resolves conflicts and disagreements in a constructive manner.

Leveraging
Diversity

Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.

Developing Others

Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.

Team Building

Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.

Core Qualification 3: Results Driven

Competencies Associated with Results Driven

Accountability

Holds self and others accountable for measurable high-quality, timely, and cost-effective results.  Determines objectives, sets priorities, and delegates work.  Accepts responsibility for mistakes.  Complies with established control systems and rules.

Customer Service

Anticipates and meets the needs of both internal and external customers.  Delivers high-quality products and services; is committed to continuous improvement.

Decisiveness

Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.

Entrepreneurship

Positions the organization for future success by identifying new opportunities; builds the organization by developing or improving products or services.  Takes calculated risks to accomplish organizational objectives.

Problem Solving

Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

Technical
Credibility

Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.

Core Qualification 4: Business Acumen

Competencies Associated with Business Acumen

Financial Management

Understands the organization's financial processes. Prepares, justifies, and administers the program budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities.

Human Capital
Management

Builds and manages workforce based on organizational goals, budget considerations, and staffing needs. Ensures that employees are appropriately recruited, selected, appraised, and rewarded; takes action to address performance problems. Manages a multi-sector workforce and a variety of work situations.

Technology
Management

Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

Core Qualification 5: Building Coalitions

Competencies Associated with Building Coalitions

Partnering

Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.

Political Savvy

Identifies the internal and external politics that impact the work of the organization. Perceives organizational and political reality and acts accordingly.

Influencing/
Negotiating

Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals.