Livestream Viewing Tips

NCTC online broadcasts delivered via the Livestream platform are available on any internet connected computer – home or office, no downloads required. For broadcast schedules, program archives and other details please visit:

A newer computer will deliver the best audio and video. You’ll also need speakers or headphones. Thirty minutes prior to every program, we broadcast “test time” slides and music. Please test your connections during test time, if you see slides and hear music you are set! If you have any difficulty, call our help desk: 304-876-7666.

Questions for presenters can be submitted via a chat room built into the Livestream player. First time users need to “join” the Livestream chat in order to send questions/comments.

We suggest you join Livestream chat prior to broadcast time, it takes about 5 minutes.

You can also e-mail questions to:

It is possible that local network congestion, firewalls and low bandwidth may cause problems when viewing live broadcasts. Problems can vary with time of day, location, connection speed, computer speed, etc. Here are a few suggestions that may help your viewing and participation:

  1. Close all other applications, documents, e-mail etc. If you have an older computer, processing power is conserved if you close everything else.
  2. If your video stops for more than 20 seconds, click the "refresh" button at the top of your browser window. This will reload the video stream and usually fix the problem.
  3. Livestream has a DVR mode which may auto-connect during buffering periods. Clicking on the “DVR” icon will take you back to the “Live” program.
  4. If you hear an “echo” or have bad audio, you likely have two players running at the same time. Close one player/window and your audio should improve.
  5. Try using a different browser; Chrome, Firefox, Explorer on a PC or Safari on a Mac.
  6. For multiple viewers at the same location, use an LCD projector or TV monitor. Each computer viewing the video on your network will reduce the available bandwidth. Sharing one computer with a projector or monitor is best. For group viewing tips see “How to setup at distance learning classroom” at:
  7. Upgrading your bandwidth / ISP will help, but we know this may not be possible for remote sites.
  8. The recorded / archived video may play better for you than the live event.

Streaming video may not work for every FWS field site. Feel free to ask us for a link to the recorded programs which are generally available in 3-5 business days.

Questions? E-mail: Rhonda_