Conduct and Performance

Contrast the difference between performance and conduct issues.

Describe ways the supervisor can create a healthy productive work environment which motivates employees.

Analyze possible obstacles the supervisor may be creating which contribute to a performance or conduct issue; including strategies to overcome each obstacle.

Understand the difference between a Performance Improvement Plan, Letter Of Expectation and Work Improvement Plan.

Describe best practices in coaching and counseling employees including what to do before, during and after the session.

Understand the importance of working with Human Resources throughout the entire process in resolving a performance or conduct issue.

Define Douglas Factors, Table Of Penalties and Progressive Discipline.


Do you have a Conduct or Performance issue? If so, is it clearly defined and does it have a significant Impact(Nexus)?