Inspires, motivates, and guides others toward goal accomplishments.  Consistently develops and sustains cooperative working relationships.  Encourages and facilitates cooperation within the organization and with stakeholders, fostering commitment, team spirit, pride, trust.  Develops leadership capabilities in others by coaching, mentoring, rewarding, and guiding employees.


Team-based approaches to work (formal and informal groups, work groups, committees, etc.) can be an effective way to increase organizational performance.  Collaborative work, group work, and team work are forces for productivity, quality, synergy and cost reduction.  Teams have a greater diversity of resources which contributes to improved problem solving and to higher productivity.  Teams help “socialize” new members, facilitate organizational performance, build leadership skills, and inspire innovation.  Teams provide benefits for their members as they learn about the organization(s) and acquire new skills.  For some team members, they also serve important personal needs for affiliation and esteem.

How do First Appointment Leaders Demonstrate This Competency?

The First Appointment Leader must foster commitment, team spirit, pride, esprit de corps and trust.  They facilitate internal group dynamics to optimize performance, build skills through coaching and training, and manage interpersonal (and systemic) conflict.  They collaborate within the group to develop and clarify member roles, responsibilities, and norms while clarifying the parameters of authority and available resources.  They build the problem solving ability of the group members and the group itself.  They communicate the organization’s mission and goals with insight, and enthusiasm, help establish appropriate metrics and objective criteria, and ensure that work is accomplished within established timetables.  They instill a sense of opportunity and possibility in the group’s view of change, collaborate with relevant groups to gain information about external conditions that might impact the work of the group, and change course when needed. 

Elements of the Competency and Distinguishing Behaviors


Distinguishing Behaviors

Establishes teams to accomplish goals.

  • Brings the right people together and sustains group processes that help lead to success.
  • Capitalizes on all aspects of diversity to improve projects.
  • Recognizes strengths and maximizes the resources of the team.
  • Collaborates with stakeholders to stay informed of external conditions which might impact the work of the team.
  • Establishes a team environment of openness.
  • Negotiates the objectives of the project among team members, clarifies respective contributions and expectations, and enables clear definition of roles within the team.
  • Establishes appropriate team performance norms.

Establishes and maintains collaborative team processes.

  • Leads group planning processes.
  • Helps team establish appropriate metrics and objective criteria for success.
  • Resolves conflict to build group cohesion.
  • Builds a performance driven team with positive working relationships.
  • Involves all team members and ensures that all voices are heard and respected.
  • Facilitates finding common ground.
  • Helps teams understand and overcome barriers to effective performance.
  • Uses collaborative decision-making processes to build trust and ownership.
  • Helps the team generate multiple solutions to problems and approaches to improvement.
  • Encourages creative, innovative and non-conventional contributions.

Assigns task(s) to the team and delegates responsibilities within the team.

  • Sets and communicates clear goals
  • Builds team skills through coaching and training to accomplish tasks, build relationships, and/or improve processes.
  • Distributes opportunities and benefits equitably across the entire team.
  • Coaches team members to work together.
  • Builds the problem solving ability of the team.
  • Manages creative talent.
  • Encourages team members to assume leadership of different functions appropriate to their knowledge and skills.

Manages team performance.

  • Monitors the direction of individual and team performance and makes necessary course corrections.
  • Ensures work is accomplished within established timetables.
  • Changes course when needed; letting go of what’s not working.
  • Protects the integrity of open, collaborative processes.
  • Keeps focus on the big picture.
  • Holds people accountable for responsibilities and good teamwork.

Inspires pride and team spirit among team members.

  • Communicates a clear picture of the direction the organization is going with insight, energy and enthusiasm.
  • Creates a team culture that fosters performance, pride and purpose.
  • Provides feedback on the team’s contribution to organizational objectives.
  • Recommends awards and recognition to celebrate individual and team performance when work supports organizational goals and achieves results.
  • Coaches, mentors and guides teams and team members in such a way as to foster commitment, team spirit, pride and trust.

Developmental Activities

There are numerous activities an employee may engage in that provide the opportunity to develop this competency at the First Appointment Leader level.   These activities may include, but are not limited to, on-the-job experience, details, shadow assignments, participating in training as a leader or participant and other life experiences.   These activities provide the opportunity to develop for those dedicated to their individual growth as a leader.  Specific examples of developmental opportunities for this competency include:

Primary Developmental Activities

  • Volunteer to be a coach in a youth sports league, scout leader, etc.
  • Volunteer to lead a team.
  • Volunteer for a committee in a community organization.
  • Function as team member on a team and observe the leader to learn things to do and not do.
  • Read a book on team building and team leadership.
  • Spend time developing your interpersonal skills through self-awareness.

Supporting Developmental Activities

Experiential Developmental Details or Assignments

  • Create a climate of innovation and experimentation.
  • Use your behavior to model the way for others and set the standard.
  • Reflect on whether you are comfortable delegating important work to others.


First Appointment Leader Competencies